Shipping policy

Shipping Policy

This Shipping Policy applies to all orders placed on fenentra.com.

Shipping Area

We currently ship to addresses within the United States. We do not ship to PO Boxes or APO/FPO addresses.

Shipping Costs

We offer free standard shipping on all orders. There are no hidden shipping charges at checkout.

Processing Time

Orders are processed within 1 to 3 business days (Monday to Friday, excluding US public holidays). Orders placed after 5:00 PM EST are processed the next business day. During busy periods, processing can take slightly longer; we will inform you if this is the case.

Delivery Time

After processing, the estimated transit time is 7 to 15 business days. Delivery times are estimates and can vary due to carrier delays, weather or customs handling. You will receive a shipping confirmation email with a tracking number as soon as your order has shipped.

Customs, Duties and Taxes

Some orders are shipped from our international warehouses. In rare cases, import duties, taxes or fees may be charged by US customs. Where these apply, they are the responsibility of the customer. We are not responsible for delays caused by customs.

Incorrect Address and Failed Delivery

Please make sure your shipping address is complete and correct. If a package is returned to us because of an incorrect address or a failed delivery, we will contact you to arrange reshipment; additional shipping costs may apply.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, contact us at support@fenentra.com within 48 hours of the expected or actual delivery date. We will investigate with the carrier and make sure you receive your order or a refund.

Contact & Company Information

Fenentra
Email: support@fenentra.com
Phone: +31 644566864 (Mon-Fri, 9:00 AM to 5:00 PM EST)
Fenentra is a trading name of Ross Commerces
Business address: Burgemeester Neetstraat 146, 2935 BE Ouderkerk aan den IJssel, Zuid-Holland, the Netherlands
Chamber of Commerce (KvK): 96781025
VAT: NL005232950B30