FAQ

Where do you ship?

We ship to all addresses within the United States. Shipping is always free. We do not ship to PO Boxes or APO/FPO addresses.

How long does delivery take?

Orders are processed within 1 to 3 business days (Monday to Friday). After that, delivery takes an estimated 7 to 15 business days. You will receive a tracking number by email as soon as your order ships.

Which payment methods can I use?

You can pay securely with Shop Pay, Visa, Mastercard, American Express, Maestro, Apple Pay and Google Pay. All available options are shown at checkout. See our Payment Methods page for details.

Can I return my order?

Yes. You can return items within 30 days of delivery, as long as they are unworn and have their original tags attached. Email us at support@fenentra.com to start a return. See our Return & Refund Policy for the details.

How do I choose the right size?

Each product page includes a Size Guide with US sizes and the matching foot length in inches. If you are between sizes, we generally recommend sizing up. Not sure? Email us your measurements and we are happy to advise.

When will I receive my refund?

Once we receive and inspect your return, your refund is issued to your original payment method within 14 days. Your bank may need a few extra days to process it.

Can I change or cancel my order?

Contact us as soon as possible at support@fenentra.com. If your order has not shipped yet, we will do our best to change or cancel it.

How can I reach you?

Email support@fenentra.com or call +31 644566864, Monday to Friday, 9:00 AM to 5:00 PM EST. We respond within 24 to 48 hours on business days. You can also use our contact page.